FAQ
1. How do I place an order?
To place an order, follow these simple steps:
- Browse our product collection and select the items you wish to purchase.
- Add your desired products to the cart.
- Proceed to checkout, enter your shipping details, and choose your payment method.
- Review your order and complete the purchase.
- You will receive an order confirmation email once your order is placed successfully.
2. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping fees and delivery times will be calculated at checkout based on your location. You can view your shipping options and costs before completing the purchase.
3. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your package through the carrier’s website.
If you have any issues with tracking, please contact us at service@felvaris.com, and we’ll assist you further.
4. Can I change or cancel my order after placing it?
You can cancel your order within 3 days of placing it. After this time, we begin processing your order to ensure it’s shipped quickly, and it may no longer be possible to cancel.
To cancel, please contact us immediately at service@felvaris.com. We will assist you in canceling your order before it is shipped.
5. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately at service@felvaris.com with the following information:
- A description of the damage or defect
- Photos of the item and the damage
- Your order number
We will offer a replacement or a refund, and we will cover return shipping costs for defective items.
6. What is your return policy?
We accept returns within 30 days of delivery on unused and undamaged items. To initiate a return, please contact us at service@felvaris.com with your order details.
Please Note: The following items are non-returnable:
- Gift cards
- Customized or personalized items
- Opened or used products (unless defective)
For more information, please refer to our Return Policy.
7. Do you offer free shipping?
We offer free standard shipping on all U.S. orders over $50. International shipping fees will be calculated at checkout based on the destination and the items in your cart.
8. How do I know if an item is in stock?
Product availability is updated regularly on our website. If an item is out of stock, it will be indicated on the product page. You will also have the option to sign up for notifications when the item is back in stock.
9. Can I change my shipping address after placing an order?
Once an order is placed, we are unable to change the shipping address. Please double-check your shipping details before finalizing your order. If you notice an error, contact us immediately at service@felvaris.com, and we will assist you in updating the address before the order ships.
10. How can I contact Felvaris customer service?
You can reach us through the following methods:
- Email: service@felvaris.com
- Phone: (+1) 315-279-2795
- Business Hours: Monday to Friday, 9:00 AM to 5:00 PM PST
We are here to help with any questions or concerns you may have.
11. Are your products environmentally friendly?
Absolutely! We prioritize eco-friendly materials in all our products. Many of our kitchen tools are made from durable, reusable materials like high-quality stainless steel and biodegradable fibers, reducing waste and supporting a sustainable lifestyle.
12. How can I stay updated with new products and promotions?
To stay updated on our latest products, special offers, and promotions, simply subscribe to our newsletter at the bottom of our homepage. You’ll receive all the latest news directly to your inbox!