Return Policy

Return Policy

At Felvaris, we want to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return and exchange process. Please review our return policy below for all details.

Return Eligibility

You can return most items within 30 days from the date of delivery. To qualify for a return, your item must meet the following conditions:

  • The product must be unused and in new condition.
  • The product must be in its original packaging with all labels, tags, and accessories intact.
  • The product must not be damaged, altered, or washed.

Note: Items that do not meet these conditions will not be eligible for return or exchange.

To begin your return, please contact our Customer Service team at service@felvaris.com with your order number and the reason for the return. We will guide you through the process and provide instructions on how to return the item.

Exchanges

We offer exchanges for different sizes, colors, or models within 30 days of purchase, subject to product availability. If the product you wish to exchange is out of stock, we will provide you with a full refund instead.

To initiate an exchange, email us at service@felvaris.com. Please include your order number and details of the product you wish to exchange. We will help facilitate the exchange process.

Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Custom or personalized items
  • Opened or used items (unless defective or damaged)
  • Items marked as "final sale"

Please note: If an item is returned after the 30-day period or is not in its original condition, we reserve the right to refuse the return or apply a restocking fee of up to 15%.

Refunds

Once your return is processed, a refund will be issued to your original payment method. Refunds typically take 5-7 business days to reflect, depending on your payment provider. Shipping charges are non-refundable unless the return is due to our error (e.g., defective or damaged product).

  • Return shipping: Customers are responsible for paying return shipping costs, unless the return is due to a defect or damage caused by Felvaris. We recommend using a trackable shipping service to ensure safe return of your item.

Return Shipping Address

Please return your item to the following address:

Felvaris Returns
13732 MILROY PL
Santa Fe Springs, CA 90670
USA

When returning products, please ensure they are properly packaged to avoid damage during transit. We are not responsible for items lost or damaged during the return shipping process.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at service@felvaris.com with the following details:

  • A description of the damage or defect
  • Photographs of the damaged item
  • Your order number

We will provide a replacement or refund, and we will cover the cost of return shipping in the event of defective or damaged products.

Responsibility

  • Customer Responsibility: Customers are responsible for ensuring that products are returned in their original condition. Failure to do so may result in refusal of the return or a restocking fee.
  • Felvaris Responsibility: We are responsible for providing you with high-quality products and ensuring that they meet our quality standards. If there is an error on our part, such as sending the wrong product or a damaged item, we will cover the return shipping cost and provide a solution.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, feel free to contact us:

  • Email: service@felvaris.com
  • Phone: (+1) 315-279-2795
  • Business Hours: Monday - Friday, 9:00 AM to 5:00 PM PST